Privacy Policy

Effective date: 4 May 2026 — Last updated: 16 July 2026

This Privacy Policy explains how HZD Teknoloji ve Inovasyon Sanayi ve Ticaret Limited Sirketi ("Famora", "we", "us") collects, uses, stores, and shares information when you use the Famora mobile application, website, and related services.

1. Controller & contact

Famora is the data controller for information processed through the service.

HZD Teknoloji ve Inovasyon Sanayi ve Ticaret Limited Sirketi
Istanbul, Turkey
Privacy: privacy@familylocationtracker.com
Support: support@familylocationtracker.com

2. Categories of personal data

Depending on the features you use, we may process:

• Account data: name, email address, phone number when provided, authentication provider, user ID, profile image, and account settings.
• Location data: precise or coarse coordinates, timestamps, location history, sharing status, saved places, arrivals, departures, and geofence events when authorised.
• Community data: community names, membership, roles, invite codes, and member relationships.
• Communications: chat messages, voice messages, selected images, call metadata, and support requests. Live call audio and video are transmitted to provide the call and are not represented as recorded content unless a feature clearly says otherwise.
• Device and usage data: device or installation identifiers, operating system, locale, app version, notification token, battery level, feature interactions, and diagnostics.
• Purchase data: subscription product, entitlement status, purchase history, and renewal status supplied by Apple and RevenueCat.

3. Purposes

• Create and secure your account and private communities.
• Provide consent-based location sharing, history, saved places, and geofence alerts.
• Deliver chat, voice messages, calls, SOS alerts, and push notifications.
• Manage subscriptions and restore purchases.
• Measure product performance, troubleshoot errors, prevent abuse, and improve Famora.
• Comply with legal obligations and enforce our Terms of Use.

4. Location sharing and consent

Famora is designed for transparent sharing among invited community members. Location access requires operating-system permission, and members can turn sharing off, leave a community, or revoke permission in device settings. Famora cannot be installed remotely and must not be used for stalking, secret surveillance, or any unlawful purpose.

5. Service providers and disclosures

We use service providers only as needed to operate Famora, including:

• Apple and Google for sign-in, app distribution, purchases, and platform services.
• Google Firebase for analytics, installation identifiers, and push messaging.
• RevenueCat for subscription status, entitlements, and purchase restoration.
• OpenStreetMap and platform map services for map imagery and related map requests.
• Hosting, database, notification, and WebRTC infrastructure used to operate the backend and calls.

We may also disclose information when required by law, to protect users and the service, during a corporate transaction subject to appropriate safeguards, or with your direction. We do not sell precise location data or use it for third-party targeted advertising.

6. Legal bases

Where applicable, processing is based on performance of the service you request, your consent, compliance with legal obligations, and our legitimate interests in security, fraud prevention, support, and product improvement. You may withdraw location permission and other consent through the app or device settings.

7. Retention and account deletion

We retain account and service data while your account is active and as needed to provide requested features. Location history is retained according to the plan and feature presented in the app. When you delete your account, we delete or anonymise associated data from active systems, except for limited records retained as necessary for security, fraud prevention, billing, backups, dispute resolution, or legal compliance. Backup copies expire through normal retention cycles.

8. Security

We use safeguards such as encrypted network transport, authenticated sessions, access controls, and restricted operational access. No online service can guarantee absolute security, so protect your credentials and report suspected misuse promptly.

9. Your privacy choices and rights

You can update profile data, control location sharing, manage notification permissions, leave communities, restore or manage subscriptions, and delete your account in the app. Depending on where you live, you may also have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data. California residents may request information about collection and disclosure and request correction or deletion, subject to applicable exceptions. Contact us to exercise these rights; we may verify your identity before completing a request.

10. International transfers

Famora and its service providers may process information in countries other than your own. Where required, we use contractual and legal safeguards intended to protect transferred personal data.

11. Children

Famora is not directed to children under 13. A parent or legal guardian must provide any consent required by law before a minor uses the service or shares location. Do not create an account for a child if you are not authorised to do so.

12. Website data

Our website may receive standard server logs such as IP address, browser type, requested page, and timestamp for security and delivery. We do not use the marketing site for cross-site advertising tracking.

13. Updates

We may update this policy as the service or law changes. The latest revision date appears above.

14. Companion document

Service rules live in our Terms of Use.